Content copied from Van Armota's Taxify Sydney article.

Taxify is dedicated to safety on the road. While we are continually developing technology to improve this, here are some practical tips to ensure all drivers and riders arrive safely at their destinations.

Getting the basics right

Here are a few tips to help you improve your driving technique and ensure a smooth ride:

  1. When first entering your car, take the time to ensure your seat and controls are adjusted to your height and build. Correct driving posture helps to reduce fatigue, improve control and allows vehicle safety features to operate effectively
  2. Correct braking is achieved in two stages - first put light pressure on the brake pedal and pause, then progressively apply the necessary braking pressure. Two-stage braking improves braking effectiveness, reduces the likelihood of skidding and provides better control
  3. Steering must be smooth and progressive. Reduce speed before steering and wait until the vehicle straightens before accelerating.

Reducing distractions

Distractions inside and/or outside the vehicle increase the likelihood of driving mistakes, which is why distractions are a major cause of crashes. 

Tips for reducing sources of distraction inside your vehicle include:

  • Ensuring your mobile phone is in a cradle fixed to the vehicle, or operated using only Bluetooth or voice activation when taking calls
  • Collecting loose items inside the vehicle and storing them in the trunk
  • Requesting the riders to reduce distracting you in a friendly courteous manner
  • Only adjusting the sound system when stopped

Low risk driving

Driving with low risk involves maintaining good observation, speed management and road positioning skills. Remember to:

  • Conduct regular scans of your environment which includes looking in the distance, at the road surface, to your sides, and at your mirrors
  • Drive within the speed limit and slower on wet, icy or gravel roads where it will take longer for your vehicle to stop
  • When you see potential hazards, slow down and prepare to stop
  • Position your vehicle to maximise the distance from hazards. For example, do not tailgate other drivers.

Take regular breaks

Drive fatigue can result from overdriving or sleep deprivation and may lead to poor driving performance, reduced attention and slower reaction times. 

We recommend taking a break of at least 10 minutes every two hours to avoid driver fatigue. So next time you feel tired behind the wheel, make sure you pull over in a safe location, have a break and relax.

What to do in an emergency

If you are involved in an emergency such as a car crash, you must stop the car immediately and give as much help as possible to anyone involved. 

In the event of a car crash, switch off the ignition and turn on your hazard lights. If anyone is injured, you must call the Police and Ambulance by dialing 911. Protect the area to make sure the safety of others is not endangered, or that another crash does not occur. This includes removing debris. Whilst doing this, ensure your personal safety at all times. 

The Police may attend crashes depending on the severity. If they don’t arrive, you must report the crash within 24 hours where either your vehicle or another vehicle needs to be towed away, if there is damage to property, or injury to animals. 

Working together to ensure safety

Drivers may submit feedback to Taxify about any safety risks and hazards they encounter using their driver app or via email. 

The health and safety of drivers, passengers and pedestrians is paramount to us and Taxify will take all reasonable actions and precautions to ensure our services are safe. We will also conduct regular feedback sessions and events with our drivers to identify and address any gaps in managing safety risks.

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