We understand how frustrating it can be not to access your account. Please note that these are some of the common reasons why we might be unable to bill your card:

  • Expired Card:
    Please contact your bank to apply for your new card. Upload the new payment method then reach out to us to request the fare for your trip.
  • Transaction Not Permitted
    Contact your bank or log onto your online banking to enable internet purchases for your card. 
  • Insufficient Funds
    Your bank account has insufficient balance - once available funds have been added, you can always contact us to have the outstanding balance processed manually. 
  • Unusual activity
    In order to protect your interests, we may block payments with your card in case of any unusual activities.  

Should you require any further assistance, please contact our customer support. We will be more than happy to assist you. 

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