Under British law, passengers with assistance dogs have the same rights to private hire services as everyone else. This applies to visitors from other countries too

  • Taxi and private hire drivers cannot refuse a passenger because they have an assistance dog.
  • Passengers cannot be charged more for a private hire journey because they have an assistance dog. 
  • Assistance dogs must be seated with their owners at all times. 
  • It is illegal to refuse to carry a passenger with an assistance dog. Drivers doing so could risk losing their licence or face a fine.
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