Riders at Sydney Airport (SYD) can request a Taxify ride when leaving the airport. Learn how to receive these trip requests and pickup passengers from SYD.
1. Where to wait
To receive trip requests from SYD, we recommend you wait in the designated SYD Airport waiting area (see map below).
There are fees in the waiting area if you stay for more than 30 minutes. This fee will be automatically charged to your e-TAG by Sydney Airport when you exit through the boom gates.
SYD waiting area fees
If you need to wait for more than the maximum free waiting time, it is recommended that you exit through the boom gate and immediately re-enter the waiting area.
2. Accepting trip requests
Once you have accepted a trip request from SYD, we suggest you call the rider to confirm they are ready to be picked up, and to wait for you at the correct pick-up area. Do not drive to the pick-up area if your passenger is delayed as you may end up waiting too long and being charged extra pick-up fees.
Pick-up area for T2/ T3 Domestic terminals
For the domestic terminal, you will need to pick-up your rider from the Priority Pick-up area. Sydney Airport will automatically charge a fee to your e-TAG based on the amount of time that you are in the Priority Pick-up zone (see table below for fee breakdown). As most rider pick-ups take less than 15 minutes, riders will be automatically charged $4.00 for trips from SYD Domestic to cover the Priority Pick-up fee.
SYD Priority Pick-up area fees
Pick-up area for T1 International terminal
For the international terminal, you can only wait in the Express Pick-up area for up to 15 minutes before fees will be applied by Sydney Airport to your e-TAG.
SYD Express Pick-up area fees
3. Picking up riders
You will need to drive along the black route (map below), following the yellow signs to the Express Pick-up area for the international terminal, and the Priority Pick-up for the domestic terminal.
When you reach either pick-up area, you will need to drive through a boom gate to enter the carpark.
4. Exiting the airport
Follow the red line on the map from either pick-up area to exit the area.
Taxify waiting and pickup areas at SYD
- Black lines indicate driver entry route
- Red lines indicate driver exit route